The SOLLICH brand stands for high-quality systems with the best possible price/performance ratio. Comprehensive service rounds off our service portfolio and ensures maximum production reliability. You benefit from safe commissioning, reliable maintenance and seamless spare parts supply. This ensures long-lasting systems, smooth production operation and virtually zero downtimes. With the know-how of your SOLLICH specialists, you can manufacture products efficiently and consistently to perfection.
Installation and Commissioning
With the purchase of your machine you are assured of a professional installation and commissioning by our service engineers. Via the online live communication platform “Fast Lane” any required changes can be made instantaneously and delays are avoided. Furthermore, an up-to-date operating instruction manual is easily accessible and always available via “Fast Lane”. Thorough training is planned with you and carried out, during commissioning, by our engineers. These technical experts, with their vast experience, ensure that your line is producing the quality of product you desire in the shortest possible time at the rate you specify.
Malfunction Management
SOLLICH machines rarely fail or cause downtime. However, should there be a problem, you can count on us to react quickly to support you. Once a problem has been reported by you via “Fast Lane” our engineers will receive the machine parameters enabling them to determine the cause of the malfunction. More often than not the problem can be solved quickly over the support network where information is exchanged between SOLLICH’s experts and yours. This saves valuable time. Should spare parts that you do not have be required, you may order these directly from our spare parts catalog which is integrated into the system. Your staff can count on SOLLICH’s experts to identify the required part and deliver it as quickly as possible.
Preventative Service and Maintenance
A production line must run at maximum efficiency throughout the scheduled production period. High quality SOLLICH machinery provides you with the perfect platform for this. By following the recommended preventive service and maintenance schedules of all wear parts the availability and reliability of the equipment is optimized. Interruptions in production or sudden machine failure is reduced to a minimum. Through service visits and consultation with our technicians on site your machines will always work efficiently. You are advised to carry on stock or order upfront any replacement parts that may be required during the service visit. Upon request the service and maintenance of Mini machines can also be carried out in our factory.
Spare Parts
By using high quality, original spare parts the efficiency and the lifespan of your SOLLICH systems will increase by years or even decades. The identification and selection of all appropriate spare parts can be done quickly and easily online via our spare parts catalog “Fast Lane Parts”.
Upgrades
From time to time even high-quality, well maintained machines may need a technical change in order to optimize a process or because new health and safety or hygiene regulations require it. It is sometimes necessary to upgrade control systems that become obsolete. At SOLLICH our specialists are the right partners for any consultation and all recommendations in this area and others.
Training
Production lines only run efficiently if the operators have been expertly trained in the first place. SOLLICH can offer you customized training sessions for new and existing production lines. Our expert from the relevant field will carefully explain to your operators what is important while in front of the equipment. Some training can also be done virtually. In addition to the theory behind the basics training can include practical work and the exchange of experiences is encouraged. You will not only profit from well-trained staff but also from a perfectly maintained, well adjusted, efficiently running production line. SOLLICH training sessions are tailored especially to your needs and those of your operators and your machines – for safe, perfect production processes.
