Sollich "Fast Lane"
When purchasing Sollich machines the efficient production process can be secured with the new Sollich "Fast Lane" online service which is available upon request. Live communication between customers around the world and the Sollich service experts is possible via the internet.
With the help of Sollich “Fast Lane”, plant operators worldwide can be directly advised or our onsite service engineers can be supported by specialists from the factory.
Failure analysis/Remote diagnosis
The connection to the Sollich service engineer is established by simply touching a button. Important information can be exchanged directly like in an internet chatroom and the failure analysis can additionally be supported by digital and webcam photos. This makes online diagnosis and rapid assistance through the Sollich service possible.
Advantages of Sollich "Fast Lane":
- quick and precise machine and system remote diagnosis
- secured program and data transfer
- access to implemented plant controls and window-based personal computers
- easy software updates and modification of system parameters
- significant reduction of service costs, as engineer visits on site can be minimized
- shorter downtimes
Sollich "Fast Lane" guarantees:
- rapid assistance due to shortest reaction time
- remote diagnosis for machines and plants
- support via top experts from Sollich
- remote service through online data link
- worldwide availability of specialists in case of service purposes
- maximum availability at a minimum cost